Polityka wysyłki

Last updated: October 14, 2026

This Shipping Policy applies to all orders placed through the Renowa Hub online store.

Contact address: Szybowcowa 5, 40-503 Katowice, Poland.

1. Shipping Origins

Renowa Hub operates using a dropshipping model. Products are shipped directly by our suppliers from China or from partner warehouses located in the United States or European Union countries.

The shipping origin depends on the product, stock availability, and delivery destination. Information about the shipping origin of a particular product is provided on the product page or at checkout.

Renowa Hub remains your point of contact for all order and delivery inquiries.

2. Shipping Destinations

We currently ship to the United States, Canada, and the United Kingdom. Delivery availability for a particular product and address is confirmed at checkout.

Certain products and destinations may be subject to carrier restrictions, customs requirements, or legal restrictions.

If we discover after an order is placed that delivery is unavailable, we will notify you and refund the payment for the unshipped products, including any associated shipping charges.

3. Order Processing

We operate and process orders every day.

Orders are processed within 5 calendar days after payment is confirmed. During this period, your order is checked, prepared, and handed over to the carrier.

For preorders or products requiring additional preparation, any different processing time will be disclosed before purchase.

If there is a significant processing delay, we will notify you.

4. Delivery Times

The usual estimated delivery time is 3–14 calendar days after dispatch.

Order processing time is separate from this period. The total estimated time to receive your order includes up to 5 calendar days for processing, followed by approximately 3–14 calendar days in transit.

Calendar days include weekends and public holidays. The estimate is provided by the supplier and varies by product and dispatch warehouse; it is not a guaranteed delivery date.

Actual delivery times depend on the product, shipping warehouse, destination, carrier operations, customs clearance, flight disruptions, and weather. Different delivery estimates may apply to certain destinations and will be disclosed before purchase.

If your delivery is delayed, contact us at info.renowahub@gmail.com. We will check the shipment status and help resolve the issue. Estimated delivery times do not limit your statutory rights or override agreed delivery obligations.

5. Shipping Options and Costs

Standard Shipping (with tracking): FREE. Includes order tracking and our standard processing queue.
Priority Processing (with tracking): US$3.99. An optional upgrade to jump ahead of the standard processing queue. It does not upgrade the carrier service or guarantee a faster delivery date.

Both options have an estimated transit time of 3–14 calendar days after dispatch. Order processing is separate and takes up to 5 calendar days after payment is confirmed.

The priority fee is quoted in USD. Available options, the applicable currency and the final amount are displayed at checkout for your delivery address before payment is confirmed.

We will not add shipping charges after purchase without your consent. Possible import charges are explained in Section 8.

6. Order Tracking

After dispatch, your order will be assigned a tracking number. Tracking information will be sent to the email address provided when placing your order.

You can check your shipment’s status through the tracking section on the Renowa Hub website using your tracking number.

Tracking updates depend on the carrier and may take time to appear. The creation of a tracking number does not, by itself, confirm that the parcel has been handed over to the carrier.

If your tracking number does not work or the shipment status remains unchanged for an extended period, contact info.renowahub@gmail.com and include your order number.

7. Multiple Shipments

Items within a single order may be shipped separately by different suppliers or from different warehouses.

In such cases, parcels may have separate tracking numbers and arrive on different dates. Splitting an order into multiple shipments will not increase the shipping cost agreed at checkout.

8. Customs Duties and Import Charges

International shipments may be subject to customs duties, import taxes, and clearance fees.

Before you confirm your order, we disclose whether these charges are included in the purchase price. If they are excluded and payable by the recipient, this will be disclosed before purchase.

Import charges are determined by the rules of the destination country. The recipient is responsible for these charges only where, and to the extent, permitted by applicable law.

9. Delivery Address and Order Changes

Please check your delivery address and contact details before confirming your order.

If you notice an error, contact us immediately at info.renowahub@gmail.com. We will try to make the correction, but address changes may no longer be possible once fulfillment has begun or the parcel has been handed over to the carrier.

If a parcel is returned because of an incorrect address, failure to collect it, or refusal of delivery, we will contact you to agree on the next steps. Any potential redelivery costs will be disclosed in advance and applied only as permitted by law. These costs will not be charged if the problem was caused by us.

10. Delayed, Lost, or Damaged Shipments

If your order has not arrived within the stated delivery period, arrives damaged, or is marked as delivered but you have not received it, contact info.renowahub@gmail.com.

Please include your order number and describe the issue. For damaged items, photographs of the product and packaging can help us assess your request more quickly, if you are able to provide them.

We will investigate with the supplier and carrier and, depending on the circumstances and applicable legal requirements, arrange a replacement, reshipment, or refund.

A carrier’s “delivered” status does not, by itself, prevent us from reviewing your claim. Responsibility for shipping risks is determined by applicable law.

11. Order Cancellation and Returns

To request cancellation, contact us as soon as possible. Whether dispatch can be stopped depends on the order’s fulfillment stage.

The conditions for returning products and receiving refunds are set out in the Renowa Hub Return and Refund Policy. Processing or dispatching an order does not remove your statutory rights.

Before sending a product back, contact us by email for return instructions and the appropriate return address. Please do not use the contact address listed in this policy to return products without prior confirmation.

12. Consumer Rights and Policy Updates

This policy does not limit mandatory consumer rights. If any provision conflicts with applicable law, the legal requirements will prevail.

Policy updates apply to orders placed after the updated version is published. Orders placed earlier remain subject to the terms in effect at the time of purchase, together with any mandatory legal requirements.

13. Contact Us

Renowa Hub

Contact address: Szybowcowa 5, 40-503 Katowice, Poland.

Email: info.renowahub@gmail.com.

We operate every day. You can contact customer support by email or through the website chat. Please include your order number to help us review your inquiry promptly.

14. Shipping FAQ

Is shipping included in the price?

Standard Shipping with tracking is free on all orders to our supported destinations: the United States, Canada and the United Kingdom, subject to delivery availability at checkout. Priority Processing with tracking is an optional US$3.99 upgrade. It changes the processing queue, not the carrier transit time. Any applicable import charges are described in Section 8.

How do I change my delivery address?

Email info.renowahub@gmail.com as soon as possible with your order number and the correct delivery address. We will check whether the address can still be changed. Once your parcel has been dispatched, an address change may no longer be possible.

How do I cancel an order?

Email info.renowahub@gmail.com as soon as possible with your order number. We will check whether fulfillment can be stopped. Once dispatched, we may be unable to stop the parcel in transit. This does not remove any cancellation, return or refund rights you have under applicable law.

How do I track my parcel?

After dispatch, use the tracking information sent by email or visit Track your order. You can search with your order number and checkout email or phone number, or with your tracking number.